Privacy Policy

X-PDite Courier ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our courier and freight forwarding services, including our website, mobile application, and related platforms (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, government identification (if required for customs clearance).
• Shipment Information: Tracking numbers, package descriptions, weight, value, delivery addresses, and related logistics data.
• Payment Information: Credit/debit card details, bank account information, or other payment method data (processed securely through third-party providers).
• Usage Data: IP address, device information, browser type, access times, and pages viewed when you interact with our app or website.
• Communication Records: Emails, chat messages, or call records between you and our customer service team.

2. How We Use Your Information

We use your information to:

• Provide and improve our courier, shipping, and logistics services.
• Process shipments, customs clearance, and delivery requests.
• Verify customer identity for security and compliance purposes.
• Process payments and issue invoices or receipts.
• Send shipment updates, service notifications, and promotional offers (only if you opt-in).
• Improve our website, mobile application, and customer experience.
• Comply with legal obligations, including customs and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share information with:

• Service Providers: Partners such as airlines, shipping carriers, customs brokers, payment processors, and IT support providers.
• Government & Regulatory Authorities: Customs agencies and law enforcement if required by law.
• Business Transfers: In case of a merger, acquisition, or business restructuring.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at: info@xpditecourier.com

7. Cookies & Tracking

Our website and mobile app may use cookies and similar tracking technologies to improve user experience, analyze trends, and personalize content. You can adjust your browser or device settings to disable cookies, though some features may not function properly.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. International Transfers

If you access our Services outside of Jamaica, your information may be transferred and processed in countries with different data protection laws. We take steps to ensure your data is protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and mobile app with a revised "Effective Date."

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: